Why is one item accepting payment but not another?

GakeskiA19 · ‎11-13-2020

I recently created a clothing retail website and only had one item on the page and everything ran smoothly as far as accepting payments. I added another item today and all of the item settings are the same, but when a valid credit card is entered, it does not accept the payment at checkout. Why is that?

Alex_ · ‎11-15-2020

Hi @GakeskiA19,

Thanks for posting and happy to look into this for you.

In order to make sure i'm understanding, what website builder did you use to create your site (Wix, Weebly, GoDaddy, WooCommerce etc.)? What item is experiencing the issue in question? Also, can you provide the URL to your website/page? Thank you!

Please let me know by replying in this thread. I'll keep an eye out for your response.

Alex_
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