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Hi,
We had a show this past weekend and had a deposit done on Monday, 11/17 - a normal activity. But we then saw another deposit come in that didn't make sense. After digging a bit in the community threads to help us match deposits to transactions, we discovered (in Balances) that the deposit was likely from sales made back in May, 2024, but in a different 'location'. (we had two locations set up because my wife was in our normal location, and I was in a different county, and we had to track local sales taxes separately - this might be question for later post..).
Looking back at the May dates, the deposit amounts made sense. We're happy it finally came through (and it's prompted us to be more observant with Square and our deposits). But what we're wondering is why it took 6 months for a deposit to be done. Perhaps we have some configuration setup that is wrong, but is this due to having a different location?
*** UPDATE - tracked this down to a missed step in creating different location. We forgot 😞 to link the location to a bank account.
Thanks,
Bryan
Your Tracked down reason is what I was going to suggest you look into. I think the Deposit came through and Square held this because they had no idea where to send the money to.
Thank you for the Update and reason for the issue, to inform others to make sure they setup a Deposit account for New Locations if they add one.
Owner
Pocono Candle
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