Square Reader beeps and flashes green even when cc is declined

[ParkersTable1]

Our small wine and specialty grocery shop has gone to curbside service since March. Our square readers have been mostly great for this, as we can bring them out for customers to tap or insert. 

The issue is that when a cc is declined, the card reader flashes green and beeps in the exact same manner as when a cc is approved.

As you can imagine, this had led to several sales turning into total losses due to not being able to see our POS screen from outside the shop.

A red flash and a different beep upon denial would mean a lot to our business.

[nika]

Hi @ParkersTable1- Thanks for joining the Seller Community and sharing your experience. 

Can definitely see how the reader not being that intuitive when it comes to accepting payments away from the POS app itself can be a hassle. Sorry to hear that you've lost out on some sales because of this lack of functionality. 

We really appreciate you bringing this up in the Community so that we can pass this feedback along to our Product Team for some (hopeful) future developments. Be sure to let us know of any other feedback you have or any questions that come up in general!