Physical Inventory for Items I Do Not Have?

[Stagecoach]

I switched my POS system to Square earlier this year, and I am currently doing my first cycle count by scanning barcodes with my phone. However, I’m facing a problem: when I scan items from a particular vendor to verify inventory levels, the system only shows the items that I scanned, not those that are missing. For example, if my inventory shows that I should have one toaster, but it was stolen, I can’t scan it, and it doesn’t appear as missing in the count. This means my inventory will continue to show that I have this toaster until I somehow realize it’s missing. With over 10,000 SKUs, it’s not feasible to manually identify which items are unaccounted for.

With my previous POS system, I could scan items from a specific vendor, import them, and then filter by that vendor to see all items and their expected quantities, even if the count was 0 or -1. This allowed me to identify missing items by seeing which items hadn’t been scanned.

Is there a workaround or solution in Square for Retail that would allow me to see items that should be there but weren’t scanned? Not being able to identify missing items seems like a significant oversight.

[Candlestore · Accepted solution]

@Stagecoach ;

After using your phone to enter quantities etc, you can go on your Square Dashboard on a computer > Items  Then any item with a 0 or negative number will be shown in red under the Stock Column.

Now you can also Export this and then use a spreadsheet to sort the Quantity column from Lowest to Higest to get all your Sold out items together.  Their is also a Filter on your Desktop in the Items page to filter items by Vendor without exporting your catalog.  On my computer I went to my Square Dashboard then to Items and filtered by a vendor and here were my results :

The Red circle is the Filter Icon where you can choose Vendors, and do not need to scan an item at all.

[nonnaandomas]

I have the same issue, but the accepted answer doesn't address it.  If an item has been stolen, then the stock will show that there is one, but there will be none to count on the floor.  I can't see any way to catch this with the current system.  We need a way to flag items that have not been counted (or not counted within a recent time period), so that we can catch items that are out of stock in reality but showing stock available in Square.  This would be the opposite of looking for items listed as out of stock; you'd have to recheck every item with stock greater than zero, which would be almost all of the store!