Online "Export Orders" Never Sends Email

[CVHSSchoolStore]

When I click the "Export Orders" button on my online orders it says it is sending me an email, but I never get it. It's not in my spam. I've checked the email I have listed. It doesn't seem to be anywhere to be found. 

[Kassi_]

Hey there, @CVHSSchoolStore - 

Have you tried using the CSV download to get this report? A lot of sellers use this route as an alternative to the emailed report. 

Please let me know if you have any other questions or this doesn't do the trick. 

[NFAA]

@Kassi_ I am having this same problem. It doesn't matter which download type I choose, it still says its sending an email and never does. Did you figure it out on your end @CVHSSchoolStore ?

[ashc]

Hey @NFAA,

Have you tried giving our direct CS team a call yet?

They can check into making sure your email provider isn't blocking or hardblocking our emails. 

[forkfoodlab123]

Hello, I saw this conversation and I really need help.

Your link about calling Square goes to something about customer codes and didn't make sense but I would love to know how to contact square about this issue.

The issue is the Order Export function. It says it is sending me an email with a link to the file, but I do not receive that email. There is no other method available I can find to export orders from this system. Please help. Thank you.

[Joe]

Hi there, @forkfoodlab123! So sorry about the confusion here. Try using this specific contact link. You will want to make sure you are signed in before attempting to contact.

Let us know if that works for you!

[forkfoodlab123]

Thank you so much! Problem solved all set.

Cheers to you!