No option to print a receipt after last update

3031cloverville · ‎08-17-2020

After the last update we are longer able to print a physical receipt! This has never happened before. Only options available are email, text and no reciept. I already went into the settings and found no help there. This is a huge issue for our cutsomers. Please resolve.

pessosices · ‎08-17-2020

Hey @3031cloverville

@You might just need to reconnect your printer.

On your POS go to settings, printer, and check the settings there and see if you need to redo the printer station

Pesso - he/him
Pesso's Ices & Ice Cream
Square Super Seller - I'm here to help!

RCPLibrary · ‎08-17-2020

We're having the same problem, but we can't reconnect the printer, either.

JustinC · ‎08-18-2020

Hey @RCPLibrary does your printer show up in the available printers when trying to connect?

Is your printer USB or Ethernet?

Justin
Community Moderator, Square
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