My images won't load to my items

[annapolisarts]

We have been uploading inventory with associated images with no problem for months. This weekend we suddenly are having trouble. The image appears to be loading (you can see the greyed-out preview as in attached screenshot), and then I get an error that the image can't load (see second screenshot). Very frustrating!! Please help?

[JustinC · Accepted solution]

@annapolisarts Thanks for writing in. Are the image uploads still causing trouble today? Have you tried browser troubleshooting like clearing cache, updating the browser version or switching to Google Chrome?

This helps me isolate the issue. 

[LHJR]

Switching to Chrome didn't work. I am having the same issue.

[Ellie_]

Hi there @LHJR,

Sorry to hear this is happening! If it continues to give you trouble from another browser, we recommend getting in contact with our direct Customer Success team. squ.re/contact.

[Tom_H]

I am having the same issue. It does not look like this has been answered. Please update with the specification for the images or alternative ways to add images to the item. I have tried several sizes and different file types with no success.

[JJ_]

This sounds like a good question for our Square Online team, @Tom_H

They can take a look at your account with you to help shine a light here, as they can look at your account alongside you to pinpoint what's going on here. Please reach out by phone or email when you have a moment by logging into your Square account and heading here.

P.S. Welcome to the Seller Community ✨

[Candlestore]

@Tom_H ;

What ways are you trying to add images?

I have used the Square for Retail app on my Ipad, and also took photos with My android cell phone, then emailed myself the image.  Downloaded the image to my computer and used the Square Dashboard to upload the images with no issues.  Have just used these methods this week.

Now on my Ipad I was not able to add an image to a Variation, which is why I used the Cell to send it to my email.  I prefer using the Square Dashboard for uploading images because of this.

[Tom_H]

I was trying to load the image by selecting it from a file list, but it always failed without a clear reason. I tried changing sizes and file types, but they were no good. Finally, I got it to load by drag-and-drop. It's not my preferred method, but it worked!