Latest Update Issue

[FlightTeam]

After the latest update, when we close an open cart, sometimes the cart stays in Saved Carts. We even had an instance where we saw the saved cart, thought it didn't close, and closed it a second time! Which is obviously not good and could make a customer mad. 

Has anyone else noticed this, and is there a fix coming?

Thanks

[Arie]

Hey @FlightTeam,

Thanks for writing in and bringing this to our attention! 

Which version of our Point of Sale, and device are you currently using? When you have a moment, please also give deleting, and reinstalling the app a try. 

Looking forward to hearing back from you 🙂

[FlightTeam]

It is Square for Retail v 5.93 on an iPad

Also, when merging carts, the app crashes

[JJ_]

Hey @FlightTeam 👋

Have you tried our App Troubleshooting Steps? If you have and the issue still persists, your best bet is to get in touch with us directly, so that a member of our Retail team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading here.

[FlightTeam]

I have tried all of the things except for delete the app and reinstall. The crashing seems to have stopped, but I have an update on the closed tabs staying in saved carts. If you back out of saved carts and then go back in, it refreshes and the closed carts go away.

[FlightTeam]

Plus it is happening on both of my ipads. And saving a cart on one ipad does not immediately pop up on the other ipad like it used to

[MayaP]

Just confirming @FlightTeam you stated you have not deleted the app correct?  You cannot delete the app because we don't have to lose the saved cart correct? 

If there aren't too many saved carts can you physically write down what are on the tickets and ring it back up.

 I really feel deleting the app and reinstalling on both ipads will resolve the issue. 

Please let us know how we can further assist.