Images Won't Go Away

[UNIKDP]

I have multiple items on my store, all set up the same way. For all but one of them, the images show up correctly.

This one item though, each image was showing up multiple times. To be clear, one image was uploaded and attached as the primary, yet it was showing up five times on the site. In an effort to fix this issue, I removed the image from the item. It is still showing up on the site and still showing up multiple times. I have waited over an hour for this to sync. Take a moment to look at the live site:

Now note the complete lack of images behind the scenes:

What the heck?

[ryanwanner]

Hello @UNIKDP !

It's possible your web browser has cached the page and is showing you an old version of your website. Try clearing the cache and cookies and restarting the browser. You could also try using incognito mode to view your site.

If that doesn't work, please respond with your website address. We may be able to troubleshoot further if we can see what you're seeing.

[UNIKDP]

Sorry, I should have specified that I'd already tried different browsers, clearing the cache, and all that jazz.

The site is: https://www.unikdp.org/

The item is the COE Grandparent Short Sleeve T-Shirt

[ryanwanner]

@UNIKDP  Yup, I see the duplicate images too, and not just on the Grandparent shirt.

Do you have the images on the other items tied to the color or the size or both? I'm not 100% familiar with the Shop All template (the one you're running)--my sites use the Order Online template for foodservice--but I'm wondering if having the images on the sizes is what's causing the multiple same image issue.

If you have the images on both, please try removing images from the size modifiers. That may clear things up for you. Part of me is believing that may clear up the Grandparents item as well.

If the Grandparents item still showing images even though you've cleared them: you may have to do the nuclear option: unpublish your site, wait a few minutes, then publish it again. That will force the servers to resync all the data.

[UNIKDP]

I'm not using Modifiers at all. I just have color and size options set. For the items that are appearing correctly (the Mom and Dad shirts for example), I just have one image tied to the Small size of each color. That's what I had going on in the incorrect ones too - and you're right, I didn't check the Era shirts and those were messed up too. 

The nuclear option did not work.

I think I am going to have to go back and rebuild those items from the ground up.