How often does hardware need to be rebooted?

[allaboutnature]

[The title of this thread has been edited from the original: How often does the new pos registers need to be re booted]

I have two new POS registers ...about twice a week, sometimes three, I have to shut them down and restart as they lose network connections, prompting me to use "offline mode". I have them connected to ethernet cable. There were no instructions as to a shut down schedule or even a update on software, etc. Please give me some advice....are they to be shut down at end of each day....each week,,,,or left on???

[Alex_]

Hello @allaboutnature,

Thank you for posting in the Seller Community. Welcome.

I'd be happy to look into this. What register systems are you using? Square Register with dual facing display, Square Terminal, iPad with Square Stand combo?

Please let me know by replying in this thread. I'll keep an eye out for your response.

[allaboutnature]

Using the new registers with the dual facing customer screen. Having to reboot (actually shut down sometimes once a week, sometimes twice in one day...a major pain....thank goodness I still have an Ipad available for backup until I have powered off and then back on again to get the network running again. 

[Alex_]

@allaboutnature,

Normally with all electronic devices, we recommended performing a full power down once a week. Do you have any pending software updates?

[allaboutnature]

The issue I have been having is powering down the system estimated abut 3 times per week....usually right when I have a customer transaction pending...and most of the time it will compete the transaction in "off line mode". but not always the case. That's when I have to rely on the old I-pad for backup until I can power off and back on again. I am not aware of any software updates...I think the setting is automatic for the updates....otherwise I get no notices of updates pending. i just know I just know that my people don't need to continue to have these issues...

(P.S. I paid $146.00 for a Spectrum service rep to come check out my end of the network..he says everything coming into the register is working and the issue is a Square Register issue.)

[Alex_]

@allaboutnature,

This definitely sounds strange. In this case, I recommend reaching out to our Customer Success Team to have them look into this further and possibly file an escalation.

Check out all the ways to get in contact by clicking on this link.