How do you refund or return a gift card?

[Vincent1]

What is the best way to return a gift card? You need to refund the original payment method, but you also need to clear the balance on the gift card. Do you have to do these tasks separately? 

[VanKalkerFarms]

this article explains the steps on how to do a gift card refund.

https://squareup.com/help/us/en/article/6168-refund-to-gift-card-in-the-square-point-of-sale-app

[mannyswine]

This doesn't answer the question, you've provided the answer to a completely different question.

[Ria · Accepted solution]

Hi @mannyswine - Welcome to The Seller Community, it's always nice to see a new face 😊

Ultimately, gift cards are refunded like all other transactions:

Log in to the Transactions tab of your online Square Dashboard. Click on the payment you'd like to refund, then click Issue Refund. Enter the amount you'd like to refund and the reason you're refunding the payment, then click Issue Refund.

Note:

When refunding a gift card payment, be sure to also clear the balance of the physical gift card from the app. If the gift card is not present during the refund, you can locate the gift card’s transaction history from your online Square Dashboard to clear its balance.

Clearing the balance will deactivate and void the gift card. You’re then able to re-use the card for a future customer, or recycle it if you’d no longer like to keep it.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨

[VanKalkerFarms]

@mannyswine looking back you are right, I just saw a few keywords and didn't answer correctly.  A gift card transaction can be refunded, start a refund like normal, and return funds either to the card or cash.  make sure to 0 out the gift card in question.