Hey Square, I'm really frustrated. I've posted several threads about issues I've had with my Square POS, in ALL instances, Square doesn't have an actual fix for the issues. And in ALL instances, I find multiple other threads from other users complaining about the same issues going back years. Several issues I have complained about multiple times:
-No cash resister count out function. This is a basic feature of electronic cash registers and is included on every other competing POS systems I've researched. A system as modern and massive as Square should have basic functionality.
-Allow making returns without a receipt or transaction record. There are numerous threads highlighting why retailers need to pay out a refund without having a receipt or transaction record, but they all boil down to a huge customer service issue. This is a basic function of any commerce transaction. Square should not be the ones making the decision for its clients on weather or not we can make a return. Again, this is a basic POS function that all competing systems accommodate.
-Transaction searching is abyssmally deficient. I should be able to search for transactions by date, product, transaction ID, etc. Right now, I can only really search by scrolling through transactions. I have seen multiple threads complaining about how long it takes to find older transactions in the list, even when you know exactly what day and time the transaction happened. This is usually related to needing to find a transaction to facilitate a return as above. But manually scrolling through several months of transactions is really inefficient and again leads to bad customer experiences.
-Cash drawers closing or ending without prompting. There are multiple threads of people calling this out for years. In all the instances, Square seems to suggest it's a problem with their individual system, suggesting users "reset" their system. But if the problem happens periodically, without known reason, resetting doesn't actually fix the problem. If there are this many users complaining of the same issue, it's clearly a bug, but Square has yet to address it in any meaningful way: Provide communication to users about why it's happening, offer real fixes or solutions to prevent it, or fixing the system to eliminate the issue.
These are just the issues that I've personally experienced and been asking for work on. IN all these threads, I have yet to see Square offer any real solutions to anyone, or actually provide any updates that fix actual problems users complain about. So my final answer is: How do you get Square to actually take user issues seriously? I've filled out the forms requesting solutions, and I've joined the Beta team (although, I've never had a test feature that pertained to me). SO what's the deal Square? When are you going to fix very basic issues?
