How do I disable Etsy?

KauaiKuuipo · ‎11-28-2020

Not all my sales are from my Etsy shop. How can I disable the link to Etsy?

Alex_ · ‎11-29-2020

Thank you for posting in the Seller Community.

Happy to provide a bit more insight on this. With Square and any third party integration, all activation and set-up is handled by the API on their side. Whenever Square integrates with a third party website or platform, Square will only see the payment information being processed from the card that was used during the transaction. We do not have any visibility into the actual back-end mechanics of linking the website to our payment system.

I highly recommend contacting Etsy. If they are still unable to figure out a solution, please ask for a ticket or case number to pass over to our Customer Success Team and contact them via email with the information collected.

Please let me know if you have any other questions by replying to this thread.

Alex_
Community Moderator, Square // Moderador de la Comunidad, Square
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