Customers getting error message when trying to place delivery order within 250 mile radius?

[TheGlobalLocal]

[The title of this thread has been edited from the original: issues with delivery option]

Hi! I added delivery as an option and selected a 250 mile radius, but customers are still getting a message saying that we don't deliver to them. Anyone have any advice to fix it? Square support said they need to escalate the question to Weebly, but I would love an answer sooner rather than later! TY!

[isabelle]

Hey @TheGlobalLocal!

Is this ocrruing with all customers that input their address? Does the 250 mile radius cross multiple states?

Let me know so I can look into this further! Thanks. 

[TheGlobalLocal]

Hi! TY! It is happening with everyone. I changed delivery range to 30 miles and it still happens. Only 1 state delivery.

[isabelle]

Ahhhh. That's very odd @TheGlobalLocal. I haven't heard of this issue before.

I think our Online Store/Weebly team should look into this, and escalate to the Engineering Team if necessary. I don't want you to miss out on any other orders. Please submit a support ticket here. You can even link them to this thread so they can see the details of the issue that is occurring.  

Thanks for posting in the Seller Community! Let us know if there's a resolution to this that is worth sharing in this thread for other sellers. 

[TheGlobalLocal]

Thanks again for your response. Supposedly a square rep was supposed to have escalated my ticket yesterday to Weebly when I first reported it to them, but I haven't received any follow up.

[isabelle]

Hey @TheGlobalLocal-

Did they get back to you? Is this issue still occurring? 

[margotblair]

Hi! I'm in the beginning stages of switching my online store over to Weebly and I'm running into the same issue. I've entered in delivery radius information, but when we try to checkout with a test order, we're getting an error message that says "delivery isn't available for this address." I've tried several different addresses, all within the radius, but still keep getting the message.

Were you able to figure yours out?

[TheGlobalLocal]

Hi, No it never got resolved. I ended up turning off that feature and put a banner on the website that directs ppl to select the pick up option and then just put their delivery address in the notes section. This is NOT ideal bc when you are clearing the orders, it automatically sends an email to ppl letting them know their order is ready for pick up. 

[margotblair]

Ugh, I'm sorry to hear that. I'll submit a ticket and see what I can figure out. If I can get anything resolved I'll post it to you here.