Canceling an invoice

[dougjet]

I created an invoice and emailed it to the customer. He tried to pay it with a credit card but kept entering the incorrect zipcode. The invoice shows failed. I created a new invoice. This time the customer tried with the correct zipcode but his bank blocked it due to possible fraud. I called Square and the said he can just retry on the last invoice after getting their bank to release the card again.  So I tried to delete the first invoice and when clicking more on the bottom it shows download to PDF and Archive. Those are my only choices. How do I delete one of the invoices?

[Kassi_]

Hey there, @dougjet - 

Once you cancel the invoice you can Archive it, which will remove it from your list of Invoices. 

Make sure the customer knows which invoice has been cancelled, so they don't try to pay it on their end. 

Please let me know if you have any other questions. 

[EPFTC]

I created a split payment on an invoice for two services. The first payment was made (showing as partially paid) but now I need to cancel the second item along with the final two split payment options. If I cancel the invoice, will the paid portion be refunded automatically, or will it simply cancel the remaining balance owed?

[Arie]

Hey @EPFTC,

Thanks for getting in touch and welcome to our community!

The amount you've already processed for your invoice won't get refunded. You'll be able to see how much the customer paid, as well as the amount they would have owed you on the cancelled invoice 👍.

I hope this helps!