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Square Champion

*BUG* Auto purchase orders broken - Shows 3 are there but the whole system is missing?

Auto purchase orders have disappeared from my inventory system. However the three auto generated pending orders still show as there but are not visible either. You can see the filter wants to show me "4 purchase orders" but only 1 is visible.

I have tried 2 different pc's this is not a cookie issue

 

Screenshot 2024-07-23 122819.png

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Square Community Moderator

Hi there, @JTPets,

 

We haven't heard any additional reports of this, but we want to look into it for you. In order for us to replicate, are you able to describe the exact filters you have on your purchase orders? Once we have this, we can escalate it to the necessary team!

Ellie
Community Moderator, Square
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Awesome, thank you! @JTPets, I'm sorry if this sounds silly, just want to clarify for the escalation, previously when choosing those options, purchase orders would show, is that correct? When I take a look at the received filter, I do see orders, but want to make sure there were other orders that fell under the "canceled, draft, partially received, and pending" options.

Ellie
Community Moderator, Square
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Square Champion

There was 3 *AUTO* orders and 1 pending order when i discovered this, the pending was visible, however i submitted it and it is now a received order. Yes the received filter shows correctly. New manual orders are also visible. It is just the auto generate button and the orders that it would have generated.

 

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Square Community Moderator

Thank you for clarifying, we will get this escalated and notify you as soon as we have an update for you, @JTPets.

Ellie
Community Moderator, Square
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You actually have heard other reports of this.  I have submitted two separate complaints about this to my account manager, and my previous account manager as well.

 

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I belive I have made a mistake about showing the (3) I think that is the number of active filter views. 

 

However the auto po system is still gone

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Nonsense.  I reported it weeks ago as well.  This is really screwing up my week.  Is there a fix for this yet? 

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I have the same issue, I have no Automatically Generated POs. This is one of the main benefits of Square for Retail and it has been more than a week without it working. There is no longer any option under Items>Settings>Inventory to turn on Auto POs. This is very disappointing, I have called and got no resolution. 

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Agreed.  It never worked that well, but still helped with some of our top selling items.  I was away on vacation and planned to rely heavily on that functional, when it decided to stop working.  This is actually the second time this has happened to me when I was away from my business.  It happened last year around this same time.  Very annoying, perhaps they should credit everyone for their fee for Square for Retail.

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It definitely does not work perfectly, but for large volume movers it is a huge help for me. Having more than 500 items it makes creating purchase orders a lot easier. I remember the same issue last year. I rely on this feature daily, and have yet to see any credit ($$$) for any downtime for features that are "paid for". 

 

While they're fixing it, hopefully they can make it better to capture all items low/out of stock 😂

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It is a big help for me.  I have approximately 2500 SKUs in store and it helps me to make sure I don't forget an important item, I usually don't have time to examine that closely, especially when there are many items that we purchase every week.  Perhaps it is time to move to a new platform...

 

I have called and emailed on numerous occasions to ask for them to fix it, or to explain how it functions.  All I get is "we use stock quantity, time to restock, and order history to determine when to order"  Or something like that.  I understand they are not going to share their algorithms, but more information could be helpful for me to try to tweak my habits to help it work better.  It seems to me it uses order history perhaps more than almost any other data, as it will actually recommend an item that I bought last year at about the same time of year.  It does this even if I have not ordered it since and even if I have long sold out, or never sold a single item.  For instance, I ordered about 80 pieces of one item one year when it was on closeout.  It kept prompting me to order it again this year, even though I have been sold out for months.  It seems to me that it needs to put more weight on the rate of sale (at least for my business model).  Whether that means simply an average of items sold per week, or a more complex statistical distribution, I don't know, but I would think it would have to help me.

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Issue does not seem to be browser specific as I have the same issue on Chome (fresh install) and Edge. And I have the issue on my Desktop and my tablet (using full website).

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Square Champion

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Square Community Moderator

Hey there, @JTPets,

 

Thank you for following up on this, I have escalated this to our team and a ticket was created. Our team is still working to investigate and resolve this, but will let us know as soon as they have an update. Once I hear back, I will update here and tag you. I appreciate your continued patience on this. 

Ellie
Community Moderator, Square
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I received an email from an acount manager on Friday. They told me that the feature was discontinued due to the engineering team having difficulty getting it to function properly.   It seems like the discontinuing of a marketed feature should be something they would inform their entire team about. Perhaps you should let them know you would like to be made aware of this next time...

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How do they not even notify their support staff is my question.  The person I was on support with seemed to think if I logged into different logins it would work.  It did not.  This is infuriating. 

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I received an email from an acount manager on Friday. They told me that the feature was discontinued due to the engineering team having difficulty getting it to function properly. 

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I've been told that before, and then it reappeared when this happened about a year or so ago.

 

Additionally I still can't figure out who my account manager is, perhaps I am not a high enough volume to get one...

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We used this feature often and are surprised to see it gone!  While it doesn't work 100%, like many other Square features, it was extremely helpful!  PLEASE reinstate the feature... something is better than nothing!

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