start up

[Capcats]

My website went live yesterday.  An order was placed but the payment side of it didnt work. it says that it isnt set up, so I double checked and it is set up.  Im not very tecky so it could be an error on my part.  Need help urgently though.  Thank you

[Twiggy]

Click online in the square browser dashboard.

click accepting orders - toggle off

publish website

close the browser

Repeat the above steps to turn on accepting orders

publish the website 

[Breffni]

Hi @Capcats, welcome to the Community and sorry to hear you had some issues. 

Did you manage to check the steps Twiggy mentioned above? 

If you are seeing the This store is not yet accepting payments message, please check the following to make sure they've been setup correctly:

• Make sure Order Online is enabled on your website. You can check this by navigating to your Square Dashboard > Online Store > Settings > Checkout
• Make sure items are in stock and have fulfilment methods applied to them
• Unpublish and republish your site to make sure the site is fully secured

If everything has been set up and you still cannot take payments, I'd recommend reaching out to our Support team for further assistance. 

Here are the steps to contact Square Support by phone or by email:

1. Go to https://squareup.com/help/gb/en/contact 
2. Select your topic or just click Other > I don’t see my issue, it’ll give you the option to either call or email in!

The phone number for Square Support is 0800 098 8008. The Square Support Team is available by phone Monday to Friday, 9am to 5pm.

Let me know if there's a different error you are saying or if there's anything else I can help with.