Items with sell-by units do not get a default quantity of 1

[ggilmore]

If I create an item with multiple variations, like "BE Juicy Cans" below, when I add that item to the sale it opens with a default quantity of 1 so all I have to do is press the Add button.

If I create an item with sell by unit variations, like the "Gay's Test can" below, when I add that item to the sale it gets NO quantity at all, so I have to touch the quantity field AND type 1 AND hit OK, and then I can add the item to the sale.  WHY?!  It is super annoying, and takes so much longer...  

Am I doing something wrong or is this a bug?  I want to use sell-by units so I can track whether I'm selling single cans or 4-packs to the same inventory

 this one works:

this one is broken

 

[MayaP]

Hi @ggilmore, I just tested this as well and came across the same issue. I do think this does have to do with it being sold by the unit. I don't have insight into why that would be right now. I can take a look further here on my end but it might be quicker to reach out to Direct Support because if this is a bug they do need to know so our engineers can address it. Please reach support at 1-855-700-6000 squ.re/contactsqsupport. I appreciate you helping us get this resolved! 

[Candlestore]

@ggilmore ,

Are you typing the items in or Scanning them when you ring up the sale?

When I scan in an item or enter the UPC code it automatically  adds 1 of the item I scanned.  If I scan 1 Can in your example it would show 1 can in the cart.  Now if your 4 pack had its own Barcode SKU then if you scan one of those it goes in as 1 quantity of a 4 pack.  To me it looks like your are searching for the Item by Name.  Then it will ask you if you choose other than 1 of the item How many Packs are they buying.  

I just tried this on my system with my 10 inch black Tappers.

If I search for 10 in black Tappers, I have to tell Square which the customer is buying, 1 Tapper, a box of 12 or a case of 144.  When I tell Square 1 Tapper the Quantity goes to 1, but for the other two it is a blank Quantity.  This might be because Square thinks people are buying more than 1 in the larger quantity variations.   Is this how it should work?  IDK. 

Since my 1 tapper has sku of say 1

a Dozen of them has sku of 12

and a case has a sku of 144

When I scan these it adds 1 of whichever barcode I scan.  If I scan the same barcode multiple times it adds that many scans to the purchase.  

Do your example again but choose the Single Can and see if it shows as 1 in the Quantity field.

[Candlestore]

Correction:

When I scan in a single tapper it fills in Quantity, but now when I scan in a pack or Dozen Tapers, it asks me for a quantity even when I scan the SKU that is attributed to a 1 pack = to 12 Tappers.  When I initially set this up it would scan and not ask for the Quantity but under testing again because of this topic I found I must enter the quantity of Packs when I scan 1.   Did this change with an Update?

[ggilmore]

Yes, the "parent" item seems to know it is a single but any "unit" sizes do not have a default quantity.  And this is regardless of the setting to automatically add to cart.  it is SUPER annoying because it takes 3 extra taps.  I cannot figure out why they don't have a default quantity of 1 always.

[AirPlay]

I am having the same problem with units. I am working with the SQUARE Register, not retail or restaurants.

I create a new top-level item, TEA

I add variations for Ounce, Cup and Pot and add new units (Ounce (Oz) Cup (Cu) and Pot (Po)), with precision of ONE (1), no decimal

Each variation is named such as "Tea 1  by the ounce", "Tea 1 by the cup" and "Tea 1 by the POT" each variations

Each variation is priced.

Each variation has a SKU which I created stock labels with Bar Codes for the master container of Tea 1,2,3 etc

Sales clerk grabs the master container, uses the bar code reader, what comes up is a screen for items that require more info, in this case, quantity is ZERO, so the clerk has to scroll down the screen to simply enter ONE (1).

Older items I have set up the same way, the bar codes put the item right into the sale ticket, no additional work for the clerk.

It looks to me like a decision was made to ONLY DEFAULT the quantity to ONE (1) for the software right out of the box UNIT (EA)

All the older items work fine. I have been at this for 3 days just trying to add all our new teas.

I have called the help desk twice on this and "Hi, my name is Jimbo" does not comprehend the problem. I spent 25 minutes in a chat. He asked my name 4 times, could not find my account unless he has the exact email name I registered under, we have multiple emails. The Customer number given on-line before the chat says "Use this code to help us find you." Jimbo says the number means nothing and can't help find our account. The customer service experience for this problem has been terrible. Jimbo wants me to restate everything in an email with photos and detail before he can "find" someone who can help. Additionally, I seem to only get people from the s.e. Asian countries and they have limited English spelling capability so everything has to be spelled slowly, then nothing get written down hence asking me 4 times for my name. I finally told him to write it down I wasn't going to repeat it a 5th.

I'm about ready to pull out my hair.

[JJ_]

Hey there @AirPlay 

I am sorry to hear about your experience with our support team. This is working as intended because with multiple units defaulting to a quantity is difficult for us to be able to establish. I recommend you submit a Feature Request here. This will help our product team get visibility and track other Sellers with similar interest in your request. 

Important: When submitting a request, make sure to include the desired feature, and provide the details of how this feature will help your business succeed (how would you use it and what you expect from it). You will also want to follow these criteria when completing your request:  Your submission can only contain 1 request for 1 product.  Submissions that describe multiple requests will not be accepted and will need to be split into multiple submissions.

[Candlestore]

put in a request to have this updated to enter 1 unit for selling in Bulk as a pack case etc.

To go give it a thumbs up so engineering looks at it go here:

https://www.sellercommunity.com/t5/Square-Point-of-Sale-app/Up-date-the-Quantity-for-Sell-By-Units-w...