Turn off Fire Ticket for course 1

[Long-View-Lodge]

With the new coursing we have found that if you put in a food order and nothing else had been sent, ie drinks.  Then it prints in the kitchen and lists "Course 1" under that "Fire" and no other tickets.  When you put in drinks first then put in the food, when it prints to the kitchen they get the same tickets with "Course 1" under that "Fire" but then it prints a separate "Fire Course One" ticket.  This is a waste and causes confusion with 2 tickets printing for almost every food order.  Is there a way to turn off the auto fire ticket for course 1?  It is wasting time and paper as well as confusing staff as some don't have a fire ticket and other do, and the separate fire course one is repetitive as it's already listed on the ticket    

[RobynR]

Hey @Long-View-Lodge.

Thank you for being a loyal member of the Community.

Some of this does sound off, but it's difficult to pinpoint what may be happening without looking at your account with you.

The fastest way to resolve complicated Resturant/KDS questions is by reaching out to our team directly. The best way to reach out is by phone, because our team can look at your account with you and help you make adjustments in real-time. 

If you haven't already, please reach out directly by logging into your Square account and heading here squ.re/contactsqsupport or calling directly 1-855-700-6000.

Please let me know if there is anything else that I can help you with!