Tipping Screen Gone?

[BrownButterNOLA]

All of our settings are the same, regarding the tip screen popping up for our guests after we swipe their card, but now the tip screen is not popping up anymore, leaving our guests without the ability to add a tip. 

First half of our service today, there were no issues, and all of a sudden the tip screen went away. Have forced quit and closed down app, restarted all iPads, checked to make sure all settings were correct, etc. Still nothing. 

Anyone else having a similar issue today?

[FatBully]

Yes, We had the exact same thing happen this after noon, working great then bam no tip screen ,no authorization slip for customer to add tip on receipt. tried to reach out to customer support only to find that they do not take phone calls on the weekends, which is insane for a restaurant credit card processing App .

[FatBully]

I am attempting to use the old square for retail app to see if it will run my card correctly , all of my items are in there as well as being able to pull up my tables put in on Square for restaurant app. I hope it works but thought it may help you . I know my waitresses will get really **bleep**y without their credit card tips .

[MayaP]

Hello,

We are sorry, but right now there is a disruption with Square Services. Our engineers are working to get these issues resolved. We will have updates here. Thank you for your patience as we understand how important this is for you and your business.