Switching from chip to magstripe reader

[nic2]

How can I quickly switch from chip reader to mag stripe reader? My chip reader cuts out periodically. It has been replaced. Still have issues. Sometimes I get it back after turning everything off and restarting and reconnecting it, but I lose sales during that wait time or get backed up with sales.  When I  try to 'forget' the chip reader and just use the magstipe reader, it then tells me to 'reinsert' into chip reader which is still not connectling. Any insight would be appreciated.

[kellyj]

@nic2

Sounds like we really need to do a bit of troubleshooting on this reader for you. When you get a chance I would reach out to Customer Success so we can look further into this.