Merge phone & take out orders with Orders tab on POS

[RoniM]

We currently receive orders 4 ways at our restaurant:
1. Dine in - customer walks in and sits down and orders from the table

2. Online - customer places an order online through our Square site or Doordash
3. Phone order - customer calls in their order and pays at pickup
4. Take out - customer walks up to the counter and places their order and pays

Phone and take out orders are difficult to manage because there is no true current flow in place for them within the system. There is no place within Square for Restaurants dedicated for phone and take out orders the way there is for dine in (Floorplan) and online orders (Orders).

When a take out customer pays, the order disappears from the POS and can only be found in Transactions, even though the order isn't complete yet. For phone orders, we are currently placing them on a table we created on the floorplan named 'Phone Orders'.

Merging phone and take out orders with the Orders tab would be a great way to allow restaurants like us to manage ALL to go orders in one place. It would simplify orders into two categories, dine in or take out. It would also allow us to notify customers when their order is ready while allowing our staff to not lose track of take out and phone orders. 

[RoniM]

@Gina-Mia after you choose whether it is for here or togo, what would happen next? How would you track the order?

[HDB]

a million x yes and please for this feature!! Many times do customers call on a Tuesday for a pickup for Saturday. There needs to be a way for the receipt to print to BOH at a more reasonable time so the chit does not get lost. If you could record on the day of pickup too BONUS. 

[Wingleed]

yes this is urgently needed. why cant square add this simple thing?