Item Sales and Repeat Customers

[hatchkitchen]

We want to know what our repeat customers are loving! Is there a report that shows repeat customers and what they purchased?

Toast shows a list of customers, how many visits they have had and when clicking into the number of visits, you can see what they purchased. We can sort/ filter these lists for marketing as well.

Please tell me Square can do this as well!

[willowsky]

To add to the above fabulous idea….I would love a repeat customer indicator to be visual or flagged when a new order comes in so I know they have purchased from me before. 

[JJ_]

This sounds like a good question for our Restaurants team, @hatchkitchen

They can take a look at your account with you to help shine a light here, to pinpoint what's the best way to accomplish this here at Square. Please reach out by phone when you have a moment by dialing 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

[ThatPitaGuy]

@hatchkitchen we have the rewards active so we can collect numbers and emails for marketing. If you go to the customer tab with either a name, number, email, it’ll show when they visit and their order history. Hope this helps.

[dcon]

This is an interesting use case @hatchkitchen -- did you ever find a good solution for getting customer retention metrics by item?

cc @willowsky @ThatPitaGuy