How can I get rid of the setup guide?

[para_joe]

It is stuck at 59% done. It keeps asking me to add a location, add a kiosk, add a kitchen device, setup shipping, and get started with Square Online.

I did all of these steps, even though I do not have a kiosk, kitchen equipment, or ship products. It still won't go away. The only help file I found with the same issues suggests to uninstall and reinstall. What would I uninstall and reinstall - it is a website at app.squareup.com. I tried in Google Chrome and in Microsoft Edge. Why can't I just end the tutorial and clear it?

[MayaP · Accepted solution]

Hello @para_joe,

Welcome to our seller community! We're thrilled to have you on board and look forward to seeing your success and growth.

The setup guide is designed as a helpful reference, rather than a mandatory task. You should be able to navigate back or exit the tutorial at any time.

If you continue to experience issues, please don't hesitate to reach out. Providing any screenshots of what you're seeing on your end would be very helpful.

[para_joe]

Thanks. I don't have the "X" to close it. I am at app.squareup.com/dashboard. The top of the right half of the screen has a "Welcome Back" header and then "You're 59% set up." with a progress bar. I have tried multiple times to complete those steps, but it will not close out about half of them.

I "do not have permission to upload images" when I try to attach a screen shot to this thread.

[para_joe]

[Lou8]

 

Hi @para_joe, thanks for sharing a screenshot.

Can you click on the arrow to open the Setup Guide details, then click on any outstanding task (for example Set up Account). Are you able to see an X ?

Clicking on the X will mark the task as complete. However, if you're still unable to do so, I would suggest reaching out to our Support Team. They'll be able to escalate to our engineering team for further review.

Let us know how you get on !

[para_joe]

Yes, on everything except for Payment Links. For some reason, it does not have an X on any of the tasks. Not sure when I will have time to reach out to support, but thanks for getting me to 90% complete.

[paulettesheedy]

How do you get your account set up to activate when it only progresses to 40% for 2 weeks?

[Katie_SQ]

Thanks for reaching out, @paulettesheedy!

I’ve gone ahead and merged your post to an existing thread where other Square Sellers have discussed the Setup Guide. We merge duplicate conversations together to keep like comments in one place, and to make it easier for others to find the thread in the future.

Please take a look at MAYAP’s best answer and feel free to reply with any screenshots, and we’ll take a closer look.

Thank you!

[RobynR]

Hey @paulettesheedy,

Thanks for joining the Community! I'd be happy to assist you.

Your Square Dashboard will display any items that need to be completed for your account to be fully activated. To view these, simply click on the arrow to the right of the notification. It will provide a list of steps that need to be completed.

Please see the image below for more details.