Cancel or Reject orders in Ordering app

[gimmesomesugar1]

If I choose to install the Ordering App (Google), do I have the ability to cancel or reject a order from a customer?

[isabelle]

Hey @gimmesomesugar1!

You can cancel orders with this app, which would inform the customer that you will not be fulfilling the order.

Take a look here at an article for the app.

Let me know if you have any additional questions! 

[whitneyballen]

Where in the process can I reject or decline a customer order? 

[AshleyK]

Hey @whitneyballen so sorry it has been hard to find!

You can cancel specific items for an order, or the entire order, directly from the Square app.

To get started:

1. Tap the three horizontal lines to bring up the Main Menu, tap Orders > Active.
2. Tap on the order you would like to cancel > Cancel Items.
3. Select the items to refund, or tap Select All > Next.
4. Choose a reason for the cancellation:
   • Item(s) Not in Stock
   • Customer Cancellation Request
   • Other
5. Tap Cancel Order.
6. Next, choose to issue your customer a refund or to cancel the order without refunding.

Let me know if you have any other questions.