Just purchased square terminal and touch screen ha...

brandonb316 · ‎08-23-2023

I just purchased Square Terminal and just after login and initial setup the screen is now not responding to touch. I have done a restart and still nothing.

TheRealChipA · ‎08-23-2023

Hey @brandonb316. All Square hardware comes with a limited warranty. Terminal is one year for most things. Here’s a link to the Square Warranty Help Docment.

Regards,

Chip
Square Champion, Innovator & Expert
Piper’s Ice Cream Bar, Covington KY USA Website Facebook
Click here to see a list of third-party apps I use to add functionality to my Square account!

If my answer resolves your issue, please take a minute to mark it as Best Answer. That helps people who find this thread in the future.

brandonb316 · ‎08-23-2023

I found that you can do a hard reset by holding the power button for about 30 seconds following the on screen instructions. Seems to work know. Thanks

TheRealChipA · ‎08-23-2023

Nice. Keep an eye on it. If it keeps acting up, don’t hesitate to exercise the warranty!

Chip
Square Champion, Innovator & Expert
Piper’s Ice Cream Bar, Covington KY USA Website Facebook
Click here to see a list of third-party apps I use to add functionality to my Square account!

If my answer resolves your issue, please take a minute to mark it as Best Answer. That helps people who find this thread in the future.

Just purchased square terminal and touch screen has stopped responding.