I had a strange thing happen, and I am trying to figure it out.
I have a few salaried team members and just started offering salary to a few team members this year.
Salaried team members are eligible for PTO.
One manager took PTO last week.
When I started payroll this past Monday, the 40 hours was filled in as normal under the hours for my manager for the week (since he is salary, it just defaults to 40 hours).
I changed it to 30 hours and added 10 hours in the PTO column.
I went to the next screen and things didn't look right, so I went back (using the back arrow within the square dashboard) and his hours switched back to 40 and the PTO column had 10.
So, I changed it again to 30, verified I had 30 in there, and 10 in PTO.
Yet, he just informed me today that I overpaid him by 10 hours and I looked at his paystub and it has 40 hours regular and 10 hours PTO! (I erased any personal info in this screenshot, but you can see that it was 50 total hours paid for this week because it reverted to 40 hours again.
Not sure why the change to regular hours isn't sticking when I am trying to give PTO to them.
My other manager is on vacation right now and is going to have PTO when I run payroll next week.
Is there something I should be doing differently? Or is this some kind of unintended behavior in the coding?
Thanks
@isabelle who would be the best person from Square to help with this?
Hey @BofBArtStudio ! This was flagged to the Payroll Team and they're investigating it now! I will, or they will follow up in this thread. Thank you for surfacing ❤️
@BofBArtStudio here's there response:
Thank you for reaching out. We wanted to let you know that we were unable to reproduce the issue on our end, but we’d love your help to troubleshoot further. If possible, could you test by adjusting the hours worked and PTO hours for another salaried employee, and then check if those changes remain consistent on the payroll review page? If you notice that the changes aren’t persisting, please let us know, and we’ll continue to investigate.
