Information needed multiple times

[dmsfl352]

Why is it that I have to enter the same information Everytime I have a transaction over a hundred dollars or when it comes to payroll? I have answered these questions multiple times on multiple occasions including two days ago on the 26th. Then they stopped my payroll today for the same 4 or 5 generic questions that I have answered and uploaded documents such as identification and documents for my business and they check it and close it out but it is mad annoying that people can't get paid due to questions that have been answered numerous times.

[Twpchair]

I have as well doing invoices and maybe it's because I'm retail furniture and usually do 3-4 a customer orders and installs? I get the run around for a couple of days and then ok. But it holds us up and the customer. But honestly 95% of our sales are in store purchase with a card vs invoices.