Money locked in square

[Labelle7]

So my account has been in pending status all week. Said it's being reviewed but no reason as to why, I can't get a customer code because I updated my number, and every time I call they say it's outside business hours, they have 800 of my hard earned money tied up.  Has this happen to anyone else been using square over a year through massage book and I'm so mad right now

[MayaP · Accepted solution]

Hello @Labelle7,

I’m sorry to hear about the issues you’re facing with your account and the funds being locked. I understand how frustrating it must be, especially with the added complications of updating your number and reaching support.

For account security, I can’t directly resolve this issue here in the seller community. Our Account Services Team generally will send you an email with more information. Did you receive that? 

If you are still having issues, please let me know.