USB Cash Drawer opens after slight delay

[sammyg]

The title of this thread has been edited by a Square Moderator from the original: "USB Cash Drawer opens with a 4-5 second delay all of a sudden??"

As of yesterday, for some reason, there is a delay opening the drawer by 4-5 seconds after cash transactions. There must have been a new update that pushed this new behavior through (there's also a new alert that says "transaction recorded.").

4-5 seconds doesn't sound like a lot, but this is majorly slowing us down. We crush through cash orders in a rush. Can we please go back to the old behavior where you hit the cash button and BAM the drawer opens right up?

Hitting "open drawer" still happens immediately. It's only when you input a cash transaction that there's a 4-5 second delay.

[#2]

Hello,

I finally do have an update for you guys. Our team is issuing a fix, 6.31 and that should be available on 12/15/23. If for some reason anything changes with the release date we will make sure to let you guys know. I know this is not ideal with the holiday season coming up and apologize for the huge inconvenience.  I cannot thank you guys enough for your tenacity and continued patience while we address this. 🙏

[MayaP]

ATTENTION!

Thanks everyone for reaching back out and flagging this. If you are continuing to have issues with the USB cash drawer, feel free to reach back out on this thread with the requested information:

1) What device you are using,

2) App version,

3) Brand/model of cash drawer

4) Troubleshooting steps you have taken so far

If you are experencing any other issues, particualrly regarding card processing. You will need to start a new thread or contact support to investigate this further. This thread is ONLY for the USB cash drawer delay issue. 

[SWCMD]

HERE IS THE NEW THREAD

https://www.sellercommunity.com/t5/Troubleshooting/SLOW-CARD-PROCESSING/m-p/761253#M49203

PLEASE POST ALL CARD TRANSACTION DELAYS IN THIS THREAD USING THE LINK ABOVE.