Square Register ticket names no longer populated automatically

[calebsavage]

It seems that a software update was pushed to our Square Register yesterday which removed the feature to automatically populate the ticket name based on the customer attached to the order. This is a serious oversight that's affecting our business in a very annoying way.

For example, when making a sale we search the customer directory for the customer we're helping. When we go to check out, previously the order ticket name would populate automatically from the customer on the order or from the credit card.

All of a sudden, it gives us a blank field to type in a name or number instead. In the settings, there is only the option to auto-assign a ticket number or enter a custom name/number.

In the iPad app it still works normally.

Overall we've been disappointed with the features and performance of the square register. The iPad app is a lot better overall and we're going to get rid of the square register ASAP in favor of anothert iPad.

[Laurie_]

Hi @calebsavage,

Thank you for reaching out to raise this issue with us!

I want to ensure that my team thoroughly reviews this issue to confirm the expected behavior with the latest update. Before we proceed, could you please provide some additional details about how you’re creating your tickets? Specifically:

1. Are you using the Square Point of Sale or Square for Restaurants app on your register?
2. Do you create a ticket at the start of the sale or during the sale?

Thank you!

[calebsavage]

We're using just the regular default application on the Square Register. When performing a transaction, we add the customer first (either looking up by name or creating a new customer), then ring up the products, and then click the Charge button. Previously at that point a ticket name dialog would appear with the customer's name already filled out, we would click next, and then they would tap or insert a card. After the recent update the ticket name dialog comes up blank instead of filled in automatically.