Badges Not Working - Square Register

[MrCoffee79]

After many non-responses to square tech support I ordered badges from their vendor and had to pay for them, even though I was promised free (by being a team plus subscriber). I ran through all the steps with my square register and activated (successfully) a few team badges. The app shows the team member as having a passcode + badge. When trying to login or use any feature that should allow badge access they do not work. It seems the Tap feature does not activate to allow. Has anyone else ran into this problem? Maybe a solution? Trying to avoid the tech support pit that does not respond.

[JJ_]

Hello @MrCoffee79  and welcome to the Seller Community 👋

Have you tried the steps in our Badge Troubleshooting guide? If you have and your problem persists then I will recommend reaching out to our phone team so they can take a closer look into this experience. When you have a moment, please reach out directly by logging into your Square account and heading here.

[makedonas]

same issue with the new square stand. EDIT: FIXED