Accidentally accepted as Cash instead of Credit Card....now what?

[MG11]

I was taking a $35 credit card payment on my iPad and accidentally tapped CASH instead of credit card.  The $35 amount does show up in my report, but now my bank deposit is $35 off.  Where’s the cash amount? And how do I amend this?

[VanKalkerFarms]

it isn't just a one step to run a cash payment, after selecting cash you then have to select the amount tendered also leaving a step to allow you to back out.

if this happened where a credit card sale is rung up as a cash sale there is nothing that can be done unless you have the customer added to your customer directory and you then contact them to explain the mistake.  a credit card was never entered so nothing can be charged.

[yoepatties]

where is this money Now??  its not in my account has it left the buyers account? if I refund it does the money come from my account I have not recieved? 

[katieand]

Hi @yoepatties - If you accepted a cash payment, the customer should hand you cash. If you accidentally marked a credit card payment as cash, that means that no money was processed. You can give our CS team a call to confirm any transactions you might have questions about. We don't have access to account specifics here in the community, but they'll be more than happy to walk through this with you!

[RobynK]

That's all correct.  But if you're new to the system it's a little confusing especially if you're swamped with customers,  All I'm saying is newbies should be cautioned about it.

[karenkmac]

I am a newbie too, and this also happened to me. I basically gave away $142 of Free merchandise. I just had to suck it up as a learning experience.

[JBsBarnyard]

This same thing is happening to our business! Our retail workers every once in a while will accidentally press that the customer paid with "cash" and then our Square register will not charge the person's card. Unfortunately, none of my employees realize it, because they see the transaction is complete and move onto the next transaction. We have a very fast pace business, so it is easily over looked when working quickly. The only reason I, as the owner, know that our employees do this every once in a while is because we offer a cash discount, which rounds the cash transactions out to the nearest whole dollar amount (ie, $17.00). Our card transactions almost always have cents (ie, $17.86). Every once in a while when I am reviewing our sales reports, I will notice our cash sales for the day have cents in the total (ie, $1,000.86). This automatically allows me to assume that my employees pressed "cash" instead of charging the customers card. 

Has anyone been able to find a good method for preventing this? Unfortunately, there could be multiple times this is happening, but we wouldn't know. 

[homeprogreen]

the only way to correct it is at the time of sale. Basically the way to correct it is for the person that rang up the sale to pull up the transaction, hit refund, refund to cash( no money actually changes hands), then ring the transaction up again and hit the charge button instead of cash. If you don’t catch it while the customer is still there then unfortunately its lost revenue 

[JBsBarnyard]

Thanks for your response! Yeah, that is what I have kind of realized too. Unfortunately our employees don't even realize they are occasionally doing it, so they aren't correcting it at the time of the mistake. What I have done as an employer is just consistently remind our employees of the issue and remind them to not press cash for card transactions. I have also moved the cash buttons further down on the check out screen so they have to look further before they press cash. It is not full proof, clearly, but hopefully it is helping them be more conscious about pressing cash before they do.

I was just interested to see if any other Square businesses had any other tricks up their sleeve on how to prevent this. Unfortunately, many businesses may not even realize it is happening to them and they might think their cash drawer is just off every once in a while. I guess an alternative solution would be to get the Square registers and the Square cash register so that anytime the cash button is pressed, the cash drawer would open. This would be a way to signify to your employees that the cash button was pressed and their card was not charged. 

[RobynK]

This happened to me as well.  I wish Square cautioned newbies about this problem.  You can go in and change your settings to not accept cash but then the sale doesn't show up anywhere.

[Smp]

Made a sale 5/19 still no deposit is a cash sale same as credit?

[EJ_ · Accepted solution]

Hi @Smp

I've moved your post over to this existing thread that touches on this exact situation. 

Unfortunately payments recorded as "Cash" will not be deposited since the funds were supposed to be physically handed to you directly by your customer. 

Since no card was processed, there wouldn't be anything for us to debit or deposit. You'll want to reach out to your customer if you happened to have their contact information so that you can run their card for the right amount. 

[Knightout]

Does that also mean the cash transactions entered in report will not be charged the 2%+.10cent fee? Because it was Only a record Not a swip.? Newbie

[homeprogreen]

Correct, there’s no fee for taking a cash transaction. The System just records it for your sales report 

[paparazzibh]

This post was created from merging another thread titled "How do I fix an accidental cash transaction?"

i accidently input a cash amount in my reader, how do i delete it?

[Russell]

Hi there @paparazzibh - 

You can refund this transaction to bring the total to $0.00. 

From the Point of Sale app, tap the three horizontal lines in the corner: 

• Tap Transactions.
• Select the payment you’d like to refund > tap Issue Refund.
• Enter the amount you want to refund and a reason for the refund (in this case, the total).
• Tap Refund.

[Jegan]

Is there a square charge for the refund.  And square doesn't return money to customer right?  Its just cleaning our Square record and we contact customer for actual CC info to redo?

[Jegan]

Russell..does square charge for the refund transaction. And....Does the Refund effect the customer's records in any way...except for the fact I need to let customer know I didn't charge her card and must?

[Jegan]

Russell..does square charge for the refund transaction. And....Does the Refund effect the customer's records in any way...except for the fact I need to let customer know I didn't charge her card and must?

[Chad]

Hello @Jegan! 

There's never a fee for issuing a refund! The refund will show as a credit on the customers bank statement. If you still have questions, please feel free to @ mention me! 

[Jegan]

So if I issue a refund it is for informational purpose and to clean my square record....I will refund and call my customer...Thank you! I don't do cash transaction's so I can remove as a payment option?

And why should the customer be refunded when I never took cash...just processing error refund to remove charge on my end to zero