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Hey Square Readers,
As we’re getting into reading Day Trading Attention by Gary Vaynerchuk, let’s get deeper into the material. So far we’ve talked about your business’ use of social media, the first basic principles of the book, and broken down The Modern Advertising Framework.
Here we’ll cover Chapter 4, going into more details about each major social media Platform and how to create content for each. The goal is to help you to get clear on two of the Sections of the Framework from last week, where people seem to get a little lost and extremely frustrated: 2. Platforms and Culture (PAC) and 3. Strategic Organic Content (SOC).
Let’s dive into Chapter 4: Platform Overview.
This chapter goes into detail breaking down each social media platform, their origins, their benefits, and specific strategies and tactics to use for them. We won’t go through all of that detail here, but we’ll do a quick overview of some of the key points of each.
While there’s no rule that says you must post on every single social media platform, there is a lot of exposure, attention, and skills to be gained for your business by trying out each new one that comes up.
“Even if a platform turns out to be a ‘fad’ and goes away, you’d still retain the brand value that you captured by putting out content there … [and] the learnings would translate to other platforms… When you get brand value, people will still find you wherever consumer attention moves next… If a platform does stick around, usually it expands its user base to many different demographics. In that case, it would be smart to get on it early and get a sense for how to make content on the platform.”
Each Social Media platform has its own culture. Sure, some businesses find success by posting the same content across platforms, but in my experience, the best accounts differentiate across platforms, speaking to specific “cohorts” of potential customers within the cultural framework of the platform.
Platforms
Ok- BREATHE! If you’re sorta new or resistant to Social Media, I know what I just wrote sounds a lot like word salad, so let me break down the culture of each social media channel:
- Facebook has pretty much been around the longest. I know I spend time on Facebook to see what my friends and family are doing. I share photos of my kids and my dogs and post major (and not-so-major) life updates. Admittedly, I’m not so great at tapping into Facebook culture for my business, but I do use it to keep people abreast of upcoming events that we host.
- Instagram started out as a photo-sharing platform. As such the content on Instagram is more beautiful and polished, but don’t be fooled. Whereas Instagram feeds used to look polished, that full “put together” aesthetic is a thing of the past since Instagram began pushing Reels over static individual Photos.
- TikTok, the new-comer on the block, gained popularity with kids and teens dancing to popular songs. While a lot of TikTok is still dancing, there is huge up-side and potential to reach customers. I find TikTok to be the most off-the-cuff of all the social media platforms.
- Not to leave out our business-to-business friends, LinkedIn is a professional networking site, and as such, continues to have a similar culture. It’s an excellent platform to position yourself as an expert in your industry and share relevant information that users will find interesting as they’re scrolling through the platform.
The following four I’m going to do my best with. I don’t have a ton of experience with them but they are incredibly large platforms with value depending on what your market/cohort is.
- Twitter (X) is more a stream of immediate consciousness that is visible/readable by the public. If you are an expert in a particular field, you can try searching for content in your area of expertise and respond to, showing yourself an expert in your field.
- YouTube has long content and newer short-form content like Reels/TikTok. Long form content tends to be more polished/vlog format whereas reels is more off-the-cuff similar to TikTok.
- Snapchat is used by younger kids and it’s about fun, filtered photos that are off-the-cuff and are not permanent.
- Threads is Facebook’s answer to X/Twitter and is all about conversation. Create threads that spark a discussion and invite replies. The easiest way to start a conversation is to pose a question. Consider being direct and asking your followers what they want to hear from you on Threads.
Content
PHEW- that was a lot! So, now we know the difference between each platform’s culture.
The magic trick to creating content that goes viral AND builds your brand and sales is to do so within each platform’s unique culture. As I’m writing this I’m laughing; a sentence that was easy to write but incredibly difficult to execute.
Sometimes I think this can be where people get stuck-figuring out what type of content you should be creating to reach your individual audience cohorts. The best way to figure out what your cohorts are consuming is to consume the content yourself.
Have you looked at competitors and/or leaders in your industry to see what type of content they’re creating? Are there any industry-adjacent creators that are successful? Pick a platform and spend a considerable amount of time consuming content from all creators so you become intimately familiar with the culture there.
While you’re scrolling listen for trending sounds/trends and act on them, fast. Just this afternoon we were listening to Charlie XCX and were laughing at how fast “Brat” summer came and went. The challenge is to use relevant trends while connecting it to your particular business.
When it comes to creating content, I prefer to keep it fast and keep it moving. I don’t consider it “throwing spaghetti at the wall” but testing different types of content to see what your market prefers from you while also figuring out what feels most natural and authentic to you. The more authentic you are, the more successful your content will be.
Finally, think about providing value. We started our TikTok by teaching about the products we carry (Gary talks about this on page 71). My thinking (at the time) was even if customers didn’t buy from us we’d solidify our position as an expert in our industry.
Jump into the comments below to share:
- What platforms are most appealing and appropriate for your business?
- What new platforms might you try after learning more about them?
- What new things can you try to maximize your efforts across these platforms?
Feel free to share any other thoughts you have about this book. We can’t wait to hear your thoughts in the comments below!
Don’t forget to:
Happy Reading!
Co-Owner Amityville Apothecary
www.shopamityvilleapothecary.com
Instagram | TikTok @AmityvilleApothecary
Podcast: Apothecary After Dark (YouTube & Spotify)
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Day Trading Attention
Thanks so much @DinaLRosenberg for this super detailed guide to allll of the platforms. It's so great to get the insights and see what makes sense for different goals and businesses!
Small Business Evangelist, Square
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I think we're all guilty of falling into the trap of comfortability.. and I get it- I STILL need to get better at YouTube Shorts!!!
Co-Owner Amityville Apothecary
www.shopamityvilleapothecary.com
Instagram | TikTok @AmityvilleApothecary
Podcast: Apothecary After Dark (YouTube & Spotify)
For sure @DinaLRosenberg ! It's hard to keep learning and trying new things -- but the rewards are definitely worth it.
What's your plan to do more Shorts?
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I made $27 from Facebook and Insta monetizaton this year haha. It's a start!
Haha, not bad at all @theroyalctambo ! How did you go about doing that? What were your goals?
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I am going for a reward/recognition badge from my state government, one of the criteria is posting consistently, so I did some informative ones on repeat, and then some of customers etc. They don't get a heap of interaction, so I plan on trying to get better at it. I think just the number of posts is where the income came from haha
That's so interesting, @theroyalctambo ! That seems like a really great incentive to get out there and start posting consistently, which can lead to some great experimentation and improvements. Which ones and types have been doing the best?
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Surprisingly the boring ones I do every week with just pictures that I have scheduled on Facebook go better. Which means I will probably do less Insta/TokTik style videos on FB, as I think my demographic don't interact much with those. Insta I have no idea, it's still a mystery haha.
That's so great that the simple ones do well too, @theroyalctambo ! I think variety is important, so still doing some videos, but definitely keep experimenting and see what happens!
Have you read the book that we're reading as part of this Book Club? It's called Day Trading Attention by Gary Vaynerchuk. Or have you read some of the most book summary discussion posts like this one or this deeper one?
There are sooo many tips and strategies to really help uncover more of the mystery.
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FB is the only option for our business. We're a service company, so a ton of pictures is not really an option, so we don't use IG. Can't do videos, so that leaves out YouTube and TikTok. I also have no desire to try those three. TikTok was also banned in MT.
I am going to try and figure out a little bit more content to add to our FB page that is business related but it's really hard. I know he talks about posting content that applies to our audience's interests but we have such a broad demographic that it makes it tough. We focus on homeowners and business owners. That can be young people in their first home all the way to 80+. So, I'm trying to think a little creatively and see what I can come up with that might appeal. Of course, most people over the age of 65 aren't on socials anyway.
Arctic Heat
R&C Property Management
Event Planner/Business Trainer
Member - Women in HVACR
Member - NAWIC; Mentorship Chair for MT Chapter
Square Champions Expert
Thanks for sharing, @CareyJo -- facebook does seem to be a great option for y'all. I still do think you could get creative and do some videos, even if it's just you/your husband talking to camera, sharing the principles behind your business, the kinds of things that you would tell prospective customers during estimates & consultations, or even some technical info about HVAC could be interesting too -- if that' aligns with your goals. This definitely can be content that applies to your customers' interests -- maybe not personal fun interests, but at least their home improvement & HVAC interests!
For the TikTok ban in Montana -- I'm not sure if that actually was enacted and active yet/at all. Or even would be enforceable if it was.
It's definitely tricky, but I'm so glad that you're working through this and trying to get creative! Rooting for ya!
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It was officially banned and enforced in all state departments. It was also officially banned for personal use and, as far as I know, is still in process of being argued on how to enforce it personally. But the government side can and will be enforced. If you're a state employee and found to have it on your phone you can be fired. That much I know to be true.
I want to find interesting content for our page but it is tough. I've been wracking my brain trying to figure out what people would want to read about. So far, nothing but dirty filters seems to catch anyone's interest. I'm really uncomfortable doing videos without having a good idea of viable content. It's probably not something I will do but I'm still considering ideas.
Arctic Heat
R&C Property Management
Event Planner/Business Trainer
Member - Women in HVACR
Member - NAWIC; Mentorship Chair for MT Chapter
Square Champions Expert
Ah yes, for government officials for sure.
I think it's just a matter of trying and experimenting and seeing. Definitely no need to do anything you're not comfortable with or inappropriate. I think the thing to remember is that the internet is a big place and there is an audience for everything. What interests you? What kinds of content do you consume on the interwebs? Try something like that! Or yea, just talk about your business and what differentiates you from the rest.
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Wondering- can you do videos of home tips related to HVAC? Recommendations when to clean ducts, how to do yourself, etc?
Co-Owner Amityville Apothecary
www.shopamityvilleapothecary.com
Instagram | TikTok @AmityvilleApothecary
Podcast: Apothecary After Dark (YouTube & Spotify)
Dina, I'm sorry I missed seeing this comment and didn't respond to you.
We actually don't recommend duct cleanings. Think of it as a round brush in a square hole. The corners never get cleaned. It is a huge waste of money. We also don't recommend wasting the time to vacuum them yourself because again, the vacuum is round. Ductwork is really long in some cases and difficult to clean. There's also flex duct which is literally like an accordion tube and not easy to get into to clean. Other than changing filters, there really isn't much that we can make into content for clients. We could do an very involved video of how to tear down and flush a boiler or a tankless water heater but then we would literally be taking work out of our pocket. This is why it's so difficult to come up with content that relates to our field.
We recommend an IAQ system for the duct work, to keep it and your house clean and 99% germ free. I plug filter changes on the first of every month, I'm constantly reminding people to schedule service months in advance of the spring and fall weather for seasonal changeovers... I just don't know what else I can do. If you come up with anything else, let me know. I've exhausted all of my own suggestions!
Arctic Heat
R&C Property Management
Event Planner/Business Trainer
Member - Women in HVACR
Member - NAWIC; Mentorship Chair for MT Chapter
Square Champions Expert
That's so interesting and such good insights, @CareyJo !
You know, that might actually make some compelling content -- showing or at least a quick overview of how complex it is to tear down and flush a boiler, like in fastforward to show how complicated it is, and then say something like "Easy right? Better yet, call us and we'll take care of it". Could make for some slightly irreverent ads!
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Maybe I could get my husband to act it out in our own mechanical room and play it off as if he's at someone's house.... then I don't need permission or a place to film it. Biggest hurdle is convincing him to do it!
Arctic Heat
R&C Property Management
Event Planner/Business Trainer
Member - Women in HVACR
Member - NAWIC; Mentorship Chair for MT Chapter
Square Champions Expert
Sounds like a great plan and way to get around filming at clients’ houses! Let us know how it goes!
Small Business Evangelist, Square
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I split my social plans into two buckets. One online sales and getting people into the studio.
To drive actual feet into the studio TikTok and IG are the best for me. Both allow people to see what it is like to shop or get a facial from me before coming in. I do a lot of 'look what is new", video tours, before and after.
Then for driving online sales and getting web views... It is all about Pinterest and TikTok. Both are great at driving sales online. I do more tutorials and product knowledge there. At one time I was getting about 1.3 million views on Pinterest and it drove over 50% of my web traffic. Since switching from Wordpress to Weebly that is down significantly. Weebly just doesn't work well with others so I leaned more into SEO but we will see what the future holds there.
Maybe you need to teach a Pinterest class- I really could use some help.
I also find TikTok drives sales.. some people don't want to buy a product off TikTok shop but will see is on TT and buy from our website directly which is great.
Co-Owner Amityville Apothecary
www.shopamityvilleapothecary.com
Instagram | TikTok @AmityvilleApothecary
Podcast: Apothecary After Dark (YouTube & Spotify)