Hey Square Readers,
Welcome to another round of the Square Readers Book Club! Today we’re starting our next book for January & February 2025, Unreasonable Hospitality by Will Guidara!
This book is all about giving a truly incredible hospitality experience to your customers. It dives into key strategies and tactics that the author has used in the restaurant industry, with transferable lessons you can use in your business. Its focus is on creating a culture of excellence and care, empowering employees to enable it, and using small gestures to blow your customers’ minds.
As we start reading the book, we’ll kick off our conversations with a baseline of your experiences giving and receiving exceptional customer service. I’d love to hear about you and how you have received great hospitality, and given it in your business, so share your story in the comments!
So let’s talk:
- What’s a great customer service & hospitality experience you’ve ever received?
- How do you currently deliver an outstanding customer experience, in big and small ways?
- What questions are you hoping to have answered by reading this book?
For some extra fun, share a selfie of you with the book here in the comments!
Don’t forget to:
Happy reading!
Pesso
