When it comes to POD companies,

[mushingwheels]

When it comes to POD companies, who does one handle the shipping and returns ? Since neither products are stored or shipped or returned  from "my location" rather from the POD company 

[JK_Fiber_Art]

How you handle returns is going to be between you and the POD Company.   Here's a few things I found.  Each situation can be different but, having a clear agreement between both parties is essential.   Check whether your supplier offers partial refunds for returned products and exchanges, whether they can resell returned products, and whether they accommodate exchanges and returns.  Your return policy will be largely influenced by your POD supplier’s policy.  If the returned item cannot be resold, your supplier may not want to receive the item back at all.  In such cases, you may choose to refund the customer or replace the product and have the customer keep the damaged or incorrect product since you won’t have anything to do with the returned product.  Make sure your store’s shipping policy is compatible with your POD supplier’s shipping policy and clearly communicated to your customers.  Bottom line, you're the person that sold the item so the customer expects to be dealing with you.