Solved: Square Stand Contactless Reader Failed - Page 2

kaganp · ‎02-15-2024

Our Square Stand 2nd generation is connecting to the iPad (has a check at the top for Stand), but the contactless reader and chip reader both say failed.

We have tried the troubleshooting at https://squareup.com/help/us/en/article/5112-square-stand-troubleshooting but nothing has helped. Plugging a different iPad in to the stand has the same problem.

Is there anything else we can do?

MayaP · ‎02-16-2024

Hi @reinstalling- I see this is your first post in the Seller Community so I'd like to officially welcome you! 🎉👏

I am sorry you are having issues with your reader not working on the stand. I would try some reader troubleshooting steps. Like deleting and reinstalling the app and doing a hard reset on the contactless reader. If you are still having issues I would reach out to support at 1-855-700-6000, security.re/contactsqsupport. They can investigate this further and file a ticket if needed. For account security we cannot file tickets here. If you need anything else do not hesitate to reach back out here and tag me. I hope this helps!

MayaP
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BalloonsbyKaLLC · ‎12-03-2024

12/3/24, I used my square stand this past weekend and this happened to me too. I went through all the troubleshooting and chatted with a Support Agent from Square. I was informed that "my device was no longer cover under warranty and I'll have to purchase a new one." I've only owned my Square Stand for 1.5 years, this is pretty ridiculous!

PetesKc · ‎12-03-2024

Right and they fazed out lighting charging, so you have to buy a new usb-c iPad as well. Bs.

BalloonsbyKaLLC · ‎12-03-2024

Complete BS for sure! Just like what you stated in your previous comments too, customer service is useless. When you call the 1-855-700-6000 number, a link gets texted to you to start chatting with a Support Agent. The Support Agent pretty much just walks you through the troubleshooting steps (as if we haven't done ALL of it already) prior to contacting them.