Sales not showing up in Transactions

[Fikanv]

I'm baffled. I've had two sales that I know of (but multiple missing items from my inventory) not show up in daily transactions. What is happening? I ring them up, they tap to pay, it says "Sale Completed" on my end, the customer walks out with the product, and then there's no record of it ever happening. I'm thinking this is where all my lost inventory is going but why??? When happened to notice two months ago, I thought it might be because it asked for a signature and the customer and I missed it but yesterday it gave me a completed message. Anybody give some insight and a solution?

[lyonrum]

back online and syncing -- however the previous 1:oo hour is slow loading while new ones are all good

[yarningforward]

Oh that's great news. I'm going to have to check.

[hado2you]

One transaction just showed up for me.  Hopefully Square is getting it figured out.  

[TOV]

Yep, I'm seeing a few more. Only a few behind now! Come on Square! 

[warmachine15]

I have the same issue happening to me as of 1PM, I am thankfully having to print the receipt as I do have a printer, but I do not like that the transactions are not visible. I thought I had not placed a transaction and did it again and it didn't show, so now I will have to subtract that invalid purchase that will show up double on my end.

[yarningforward]

Same

[PrezziesSL]

I’m having the same issue, I rang up a customer she did her receipt. I realized after that I hadn’t applied a coupon. I went to credit her card and the transaction was nowhere to be found. 

[TOV]

I'm now seeing all the new sales (Yeah!), but I'm still missing about 90 minutes worth between approx 1:15  and 2:45 EST. Anyone else? 

[Tpen]

Same here… the real time transactions are about a minute late to show up but they are now. Just nothing from that previous time window. I really hope they fix it!

[PuddingstoneMi]

Same.  Missing 1 hour and 31 minutes of sales

[CambridgeCamden]

Same. I am missing from 1:09pm-2:47pm. I tried payments with my card. I see the transaction on my credit card app but does not show up on pos.  

[Kimiathowl]

I'm having the same issue, from about 11:11a - 12:47p MST, some of the transactions are starting to slowly load but most are missing from Transactions

[mason_nancy]

Every one of my transactions from 12:15PM until 3:32PM are missing....I know they are aware of the issue but I sure hope these transactions go through.  It has been a great day for us and we have sold lots of inventory!

[SeeYouInHealth]

Same thing starting at 1pm for me... super frustrating and makes me a little nervous that its just floating around somewhere...

[MILIMIZAN]

Having same issue as of 1.00 PM. Transactions not showing up

[yarningforward]

All my transactions came through around 6. I hope it has been resolved for everyone else as well.

[Tpen]

Mine as well 

[TOV]

So glad to hear many of us have been resolved! 🙂 I'm still missing a few  transactions. Hopefully, it is just taking awhile.  Anyone else still waiting? 

[Candlestore]

@Tpen, @yarningforward ; 

Yesterday Square was having issues which might be why tour Transactions were not showing up right away.

If you would go to this link when you have issues it might show what Squares issues are if there are any.

https://www.issquareup.com/united-states 

At the bottom of the page it also has a calander that shows previous days that also had issues if there were any.

[TOV]

All missing transactions from yesterday's systemwide "glitch" have finally shown-up! Yeah!  Hope everyone else's missing transactions  have as well. :)`

[Ramblas]

Same! This just happened to me! What’s the reasoning? Anyone find out?