Sales not showing up in Transactions

[Fikanv]

I'm baffled. I've had two sales that I know of (but multiple missing items from my inventory) not show up in daily transactions. What is happening? I ring them up, they tap to pay, it says "Sale Completed" on my end, the customer walks out with the product, and then there's no record of it ever happening. I'm thinking this is where all my lost inventory is going but why??? When happened to notice two months ago, I thought it might be because it asked for a signature and the customer and I missed it but yesterday it gave me a completed message. Anybody give some insight and a solution?

[Cynmoe]

Me too, within the last 90 minutes or so. I've had a couple hundred dollars in sales that I have no record of and no receipt for.

[PBJPhotograph]

This is the exact issue I had today at 2:15pm EST. It makes no sense and has never happened before. I can’t print receipts either. I got the customers money, but making sure they get a receipt is very important to me in making sure my business runs smooth and they refer me to more customers. 

[CambridgeCamden]

same here I cannot get a hold of customer support.

[Daisys]

This is happening to me as well. I tested it and ran my own card and sent myself a receipt. I was charged, I looked at my online banking, but it didn't send me a receipt and didn't show up in transactions. until 2 hours later. but the other 4 transactions I'm missing are still not showing up.

[yarningforward]

I've never had any issues. Now I processed a cash sale thinking I missed it (first sale that didn't show) and I can't "refund" because the transaction is missing. I'm stumped.

[Blaze41]

It worries me because I had an error that said check transactions to see if completed…but nothing is there

[PopUpIreland]

same problem! Is the transaction going thru? We are switching to cash only but losing sales!

[CleverCatCrafts]

Me too, my last transaction showing online is at 1:09 EST. But I’ve had several sales since then..

[CleverCatCrafts]

None of my transactions whether cashapp, tap, or cash are showing up. 

[Freeverse]

The same thing is happening to me! Did I just lose all that money?? Square needs to sort this out asap. 

[Beejackalope]

I’m stressed about this too, we just made a great amount of sales the past hour & nothing is showing up. Our small business would be so hurt.

[Omjcrystals]

Having the same issue. Transaction processed and completed through at my event, but the transaction doesn't show. No printer to print my own receipt as it's the card scanner through an iPhone. 

[ThePlantHatch]

Also having the same issue starting at 1pm...

[hado2you]

My sister and I are both having the same issue at our shops, today, October 12th.  I hope Square can fix this issue quickly.

[TOV]

I am now seeing one of the "missing" transactions during that 90 minute blank window. They seem to be coming back slowly. Fingers crossed for us all!!!

[BjornNaturals]

Same problem.  Square better have a solution for this.  

[PuddingstoneMi]

according to https://www.issquareup.com/united-states they are fully operational, which has me worried

[BjornNaturals]

They just updated their status to currently experiencing issues

[amandavela]

Same. Transactions are saying complete after payment is taken, but not showing in the daily report. No record of any sake I’ve had today. What is going on!?

[PuddingstoneMi]

We have the same issues, transactions going through but not showing up in either reports or transactions.  Not even cash sales are being recorded.

[PuddingstoneMi]

Also curious why "IsSquareUp" shows things as "Fully operational"