Sales Tax does not apply

[NewYorkDiscGolf]

Square has us ready to switch now. Products are not having state sales tax applied when visibility is scheduled. Even when I edit the tax (a process that takes 15 minutes) to apply to all items, it says it’s done, I save it and then check on the square terminal and it says Not Taxed. I want everything taxed. This should not be difficult. I can’t even filter items that are Not Taxed. That’s a horrible oversight, as well. 

[HC_Charlie]

Hello @NewYorkDiscGolf I'm sorry you're having trouble with your sales tax. Can you check a setting?...if you go to your account > Settings >Business information > Sales tax. Check and see if you have a sales tax setup for your business. It sounds like something may be over-riding your manual addition of the sales tax.

[NewYorkDiscGolf]

Yes, it is set up. 

[JJ_]

I am sorry for this experience @NewYorkDiscGolf.  If you haven't already, your best bet is to get in touch with us directly, so that a member of our Retail team can dig in with you. 

When you have a moment, please reach out directly by logging into your Square account and heading here or by dialing 855-700-6000  between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.