Hi @LAJANIS. My business has had to go into offline more maybe a half-dozen times over the past few years. In all but one case, my transactions were processed as soon as I got an internet connection. In that one case I mentioned, it was my fault. I was out of town and neglected to tell my employees to take the iPad to a neighbor business with WiFi to connect to the internet after work and process a few transactions. Thankfully, it was the end of the day so we didn’t lose much. But, like I said, my fault. Square could not, and did not, restore those for me because I did not follow procedures that they clearly outlined.
Also, remember that some transactions we take offline might be declined when they are finally processed. That is the risk we take for allowing offline sales. We agree to that when we enable offline mode. Again, Square is clear that the responsibility is ours, and they allow us to mitigate some of the risk by limiting how large a transaction may be in offline mode. If a transaction is ultimately rejected by MC/Visa, etc, then it is our loss and Square states that clearly.
I’m guessing that you have a good reason for asking this question. May I ask what that reason is?
