I’m not in CBD program and I can’t get my deposits

[Sp9]

I’ve been trying for months to get my balance from my transactions deposited into my bank account. Square said I never filled out the form saying I wasn’t selling CBD products, I filled the form out twice now and sent it in and nobody can understand what they need to do to get my balance deposited into my bank account The CBD product on my website for years ago was a CBD soap and a Chapstick. I only had it on there for about four or five months and then removed it. So they sent me the form saying I’m no longer selling CBD fill it out if I don’t my account will be in limbo so I’ve done it twice. There’s no CBD in my store at all. There hasn’t been for about four years and I still can’t get my money deposited. I have two claim ticket numbers and every time I call they have to start all over again and I have to explain my story and they’re supposed to send it to the fraud department and nothing ever gets done and now I’m at a standstill to run my online business because I need that money in order to fund my business. Any ideas would be of help at this point.