Yes, I called 1-855-700-6000 customer service number and they placed the order for me over the phone. No fee.
I could not process the transaction on my own via the website without being charged $10.
I see others have had similar concerns. I found the help phone number by reading someone else's post.
It would be nice if the concern was fixed so the free reader could be acquired through the website online checkout. I almost gave up and paid the $10. I wonder how many others have gotten frustrated and paid the $10.
Which, $10 is not a lot of money compared to purchasing other readers to do a POS through our phones using the Square app. But it would of left a bad taste in my mouth as far as my experience with Square.
As a new person using Square, I'm greatful to the Square customers service representative who fixed my concerns in a relatively fast time. Now I'm feeling more confident moving forward using Square.
I wanted to share this feedback because customer service is so important when technology, online systems fail us.
I hope this helps someone.
Thank you,
Sandra @ ALCHEMY
