Has anyone's POS systems close their cash drawers automatically and randomly?

[sminc]

Hello! 

We have multiple locations that use the Square POS, both iPad with stand, card reader, and cash drawer, as well as Square Terminal. Every week at no particular time and day, the system would just close the cash drawer with no drawer history receipt printing out. Our opening team is usually met with the "Starting Drawer Amount", even though we did not close the register. 

If this has happened to anyone, any kind of advice helps. I have been in contact with Square Support for about 3 months now, and none of their solutions have worked. Thank you in advance!

[JJ_]

Hello @sminc

Since you mentioned this happening on multiple devices I will go ahead and recommend you reach out to our direct support team so they can take a closer look at your account and escalate this to our product team if troubleshooting doesn't resolve it. 

P.S. Welcome to the Seller Community 

[sminc · Accepted solution]

Hi JJ,

Thank you very much for your response! Do you have the best email or phone number to contact your direct support team? The only contacts that are available to us are the customer support through the portal, but we have not moved with. Thank you in advance for your assistance!

Best,

Miguel

[JJ_]

Of course! Our team can be reached at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

You can also get in touch with our Messaging and Email Support Teams here.

[sminc]

Hi JJ,

Thank you very much for the information! We'll be sure to contact them in that window. 

Best,

Miguel