Remove Default Categories from Library

[cevmarauder]

Having a set of default, unremovable categories that takes up more than 3/4 of the Library screen is untenable.  I'd wager the majority of Square users don't use Gift Cards or Rewards; a few probably use discounts and service charges.

We should have the ability to edit/remove/hide categories on the library screen.  As a Square user for both my personal business and as head (read: only) IT guy for a local nonprofit, being able to remove the useless-to-us categories would save me SO MUCH PAIN from volunteers getting "lost" because they hit the wrong category. 

(Yes, I created a for-dummies document that a lobotomized kindergartner could follow.  No, it didn't help.  Anyone who's worked with people will understand...there's always that one person who couldn't find their a** with both hands and a map, who throws up their hands, turns off their brain, and wails for help the second they get slightly confused.  Usually while you're elbow deep in something else, but their problem is the most important thing in the world!)

[#2]

I know they added more unwanted items on the main screen, but Square thinks by adding the one grid to our phone has helped. We are at farmers markets, craft shows and concessions where speed is key. We have our iPad set up grid style that helps. When I have a line and have to use my phone one grid are area doesn’t help. Make the option happen to turn off unnecessary items. We are a community asking of Square to please offer this as a way to speed up our transactions. For the love of pete sakes hear our words! We need a toggle to turn off those unwanted items! TOGGLE SWITCH TURN OFF ITEMS UNNEEDED!

[#3]

Now the “new” home screen has 5 lines of unneeded space hogs instead of 2 lines of useless functions.  On my phone (which is the ONLY way I use square) I can only see two of my items, but I have two scroll up to see my menu.  I work farmers markets where transaction speed in incredibly important, every step slows down sales.  It is hard to fathom that SQUARE could make the issue worse than it was.  

[#4]

Hi there!

The Redeem Rewards selection cannot be removed completely, however using your "Items Grid" you can customize what appears as available to select. 

Head over to our Support Center to read more about the Items Grid.

[Kassi_]

Hey there, @amypsu - 

Welcome to the Community & our Ideate Boards!

This has been a largely popular request by our sellers on their Point of Sale app. I have merged your post with an existing thread on the Ideate Board. 

Once any information has been provided, you will get a notification the status has been changed by one of our Community Moderators. 

Thank you for bringing this feature request to the board. 

[matho53]

Hi @Kassi_ and Thread,
FYI
I logged a formal complaint, 1 month ago with Square.
This is hard to do, you need to ring a number and go through their IVR, talk to a Square employee, and if they/management are satisfied it should/could be logged as a complaint the will let you know the email address for you to formally submit.

I emailed square complaints of our issues, i also asked for an update to be made to this thread.
@Kassi_is your posting here in any way related to my formal complaint? or co-incidence?

@Kassi_ If you have no knowledge of my formal complaint, I'm wondering is anyone monitoring the Square™ complaints Inbox?

[DocA]

@matho53  My complaint was submitted long before a month ago, maybe a year or more, I don't really remember to be honest. I have seen many other complain about this same issue over the months since.

Honestly, I don't think Square really cares about our complaints. Technically, this would be a fairly easy thing to implement. Not sure why they ignore us on this.

[treasurer330]

We're a charity.

Discounts, Rewards, Gift Cards and Service Charges have zero meaning and clog up the top of the list.

Why did you spend so much effort changing the user interface and not do basic things that your users are asking for? I've seen these questions appearing since 2017.

[NLites]

The fact that the library page has "Gift cards, Rewards, Discounts, Service charges" on it and they are not removable is really unbelievable.  We purchased Square units because they were extremely simple to use.  We have a large turn over in people using them and the interface was "idiot proof" - easy to train users, difficult to mess up. 

Since Square has forced the new interface update and made the default items unremovable / configurable, it has made the units more difficult to use.  A huge majority of users don't want to see these items on the screen.  Trying to use "Favorites" and "Categories" has added multiple clicks, changings screens, and confusion. 

The environment we use the units in is fast paced and needs to be efficient.  We need novice users to be able to pick up the unit and use it immediately without a lot of training.  The new interface has destroyed that.

We may have to look elsewhere.

[Gemmauni]

First time Square user and can’t believe how user unfriendly this app is! I was looking up a simple fix to remove gift cards, rewards, etc and shocked to find out there isn’t a way? Given the apps we have now, there is really no excuse for this. I feel like I went back in time.