Feature Request: Ability to view open tickets on the Square Dashboard

[HRBrewing]

I would like to be able to monitor open tickets from my Dashboard on my desktop in my office, is there a way to add this to my dashboard or view open tickets from here?

[Joe]

@Fathertime - Thanks for adding your voice to those asking for this! We will be sure to make this update super vocal if/when it comes to fruition.

[greg750]

I also would like to request the ability to view or manage or create open tickets from the dashboard. This is silly that we can't do this already.

[dndobson]

I also wold like to see Open Tickets in the Square Dashboard.

[Beth]

My manager has the ability to see the open ticket total on his phone. Why can’t I see it on mine? 

[AshleyK]

Hey @Beth thanks for asking! This could be a permission set by your manager that only allows him to see certain reports on his phone.

[Beth]

What permissions are these? 

[VanKalkerFarms]

likely a restriction from the Team Management features of Square.  https://squareup.com/us/en/point-of-sale/features/team-management

[VBGController]

Hello Beth,

If I'm understanding you correctly.  You're wanting to see open tickets on your phone after installing the Square app.  Just to clarify, for whatever reason open tickets cannot be viewed in the dashboard, but can be in the Square app.  I have found when I've had managers do this on their phones, they have to enable "Open Tickets" individually on their device.  You will see this option under the "Settings" category within the Square app on your device.  Once this is done go back to "Checkout" and tap the "Tickets" button in the upper left.  You should see all open tickets.  If not, this is where permissions settings within the dashboard might have to be set to enable "Manage All Open Tickets".  Hope this helps!

[VanKalkerFarms]

Good catch, I totally forgot you had to individually enable the open tickets on each device.

[VBGController]

Just checking back to see if there's been any progress on this as I continually have to leave my office and go to the Square registers to create, view, or do pretty much anything with front end POS functionality.  A PC verson or SaaS version would be helpful for us admins.  Love the dashboard for it's ease of access on a PC, but it's missing one major module ... the ability to emulate the registers functions and make changes to open tickets, create open tickets, comp tickets or items, apply discounts to open tickets, etc., etc.  Likely would never need to accept a cash or credit card payment from my desk.