Hi there, @Eman74, thanks for reaching out to let us know.
The first step here would be ensuring the cards you're attempting to process are accepted by Square.
Once this is confirmed, the next step would be to complete our troubleshooting steps to ensure the issue doesn't lie with the magstripe reader itself. However, given that you're unable to process manually entered cards, this issue may be device or network-related.
Since we are unable to access your Square account information via this platform, we suggest reaching out to our Support Team directly should the above steps not resolve the issue you're seeing.
If you'd like to speak with our Support Team by phone, you can give us a call at 1-855-700-6000 between 6 am - 6 pm Pacific Time Monday - Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.
You can also get in touch with our Messaging and Email Support Teams here: squ.re/contactsqsupport
Laurie
Community Moderator, Australia, Square
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