"10", "25" & "50" Filters within "Coupons" section of Square Online Dashboard has odd behavior

[FadedPoppy]

We currently have 15 Coupons defined.  When I go to view these in the Square Online Dashboard I see the first 10 and then have buttons to jump to the next page to view the next 5.  Works well.

However, there's also a "25" button to show the first 25 coupons - or so you would assume.  The thing is, if you click this you still only see the first 10 and the aforementioned buttons allowing you to jump to the next page are disabled because there is only one page since it should display up to 25 coupons.  But it only displays 10.  I found that if I added 10 additional dummy coupons for a total of 25 then all 25 were displayed when I clicked on the "25" button.

I discussed this with a CSR on the phone while detailing a much more significant issue and, evidently, he found some notes where other users had reported the same behavior and where Square Online advised this functionality was "by design".  The CSR then proceeded to attempt to describe the rationale of the "design" to me which was of course impossible because this logic breaks convention from every single eCommerce site out there.

The "10", "25" & "50" buttons mean "show me [10/25/50] items on a page".  It doesn't matter how many items are in the database, it will display the number of items up to that limit and, if there are more, it allows you to jump to a subsequent page to view more until all have been displayed.

As such, with 15 coupons I should see all 15 when I select either "25" or "50" - not just 10.  That makes no sense.  And I can't even comprehend the logic in the background doing this because it must be performing Greater Than checks which is asinine.  The CSR advised that I should be using the "Search" filter to find coupons that don't appear on the first page of results.  No, Square Online should conform to global UX standards.

If this can't be fixed by Square Online perhaps somebody can take a shot at describing the design to me in writing.

Thank you,

Jason.