free shipping vs flat rate custom shipping profile

LoveYourShelf · ‎03-14-2022

I just published my site and I'm testing the cart functionality. I set up a custom shipping profile for select items (books than can be sent media mail) to flat rate these at $5.50 total per order. I also have free shipping profile for orders over $50. The custom flat rate profile for certain items is overriding the free shipping one. So if someone buys $60 of books, they are not getting free shipping, they are being charged $5.50. Can these two types of shipping profiles (custom flat rate for select items and free shipping) not function together?

Goldneye · ‎03-15-2022

HI, can you please share a screenshot of your Shipping Profiles?

ex. Flat Rate

Hope This Helps!
TERRI

LoveYourShelf · ‎03-15-2022

Hi! I actually do not know how to insert a screenshot. I have the picture but don't how how to upload. 😞

I have 2 default shipping profiles - to give the customer a choice of how fast they want the item. I also have free shipping for $50+. This only shows up if the cart goes over $50.

In addition to that, I created a flat rate per order for select items/books (selected only/all the books when I created the profile). This rate will be just 5.50 per order, no matter how many books are ordered. I was testing to see what would happen if there's a book, and a non book item, etc. I understand the behavior now and made some adjustments. But if the cart goes over $50, no matter what is in the cart the shipping should give the free option. If there is a book in the cart it is still adding the $5.50.

I think I found a work around that should work. I just wanted to know for sure that custom profiles for select items will override the free shipping profile.

Thanks!

Goldneye · ‎03-15-2022

HI, no problem, I need to see how they are set up, some profiles don't play well with others.

To upload the screenshot, click camera icon when it appears upon Reply.

Hope This Helps!
TERRI

LoveYourShelf · ‎03-15-2022

I did try the camera, its just not working for me. I type the path for the picture in the source field and it doesn't do anything. So sorry to take your time.