x

Why does check out always say invalid card

Hello. No matter what browser I use, or even in incognito mode, checkout is saying invalid card on my website when checking out. I have the square for woo commerce plug in, and I've added the items to my square account so they can link together. I thinknthe issues must be a lapse somewhere between my website and the square account items not syncing correctly. Not sure though, can't figure it out. My website is cbdathletics.com 

 

I'm happy to send screen shots. Feelnfree to email me robaoswald@gmail.com 

264 Views
Message 1 of 3
Report
2 REPLIES 2
Square Community Moderator

Hi @robaoswald - I see this is your first post in the Seller Community, so I'd like to officially welcome you! 🎉👏

 

Oh no, I am sorry you are having issues processing payments on your site. I certainly want to take a deeper dive into this and get this resolved! Has this been happening with other customers as well? Feel free to send over the screenshots and I can take a look into this. Please keep in mind with integrations we are limited on the troubleshooting we can provide on our end. I will keep an eye out for your reply! 😊

236 Views
Message 2 of 3
Report

I am having this same issue and the multiple customers that have tried to check out keep getting the message "card information is invalid", even when using a different card and double checking the information entered. please advise. the Url is https://floridadays2024khemtemple.weebly.com/#/ 

 

157 Views
Message 3 of 3
Report